Warranty
Last updated: October 2026
Our warranty promise
Every refurbished device sold by ITXchange, a brand of SSTeche, is tested before it ships and is covered by a 3-month limited warranty from the date of delivery. The warranty covers faults in how the device works.
What is covered
- Hardware faults that stop the device working as described, such as the motherboard, memory, storage, display, keyboard, trackpad, ports, camera and speakers
- A battery that fails, or drops below 60% of its design capacity, within the warranty period
- The charger supplied with the device, if it fails under normal use
What is not covered
- Cosmetic marks, scratches or wear that match the grade shown on the product page
- Damage from drops, liquid, crushing, burns, power surges or misuse
- Repairs, upgrades or opening of the device by anyone other than us or an approved technician
- Software problems caused by viruses, unlicensed software or changes you made to the system
- Loss or theft
How to make a claim
- Contact us using the details on our Contact Us page. Include your order number and a short description of the fault, with photos or a short video if you can.
- We will confirm whether the fault is covered and tell you the next step, usually within 2 working days.
- If we ask you to send the device in, pack it securely. We will give you a return address and pay the shipping cost for covered claims.
What we will do
For a covered fault we will repair the device or replace it with an equivalent one. If we cannot do either, we will refund the price you paid. A repair or replacement does not extend the original warranty period.
Your legal rights
This warranty is in addition to any rights you have under the consumer laws that apply where you live. Nothing here limits those rights.
Questions
Please reach out through our Contact Us page and we will be glad to help.