Returns & refunds
Last updated: October 2026
14-day returns
If you are not happy with your purchase from ITXchange, a brand of SSTeche, you can return it within 14 days of delivery for a refund. Please contact us before you send anything back.
Conditions
- The device must be in the same condition you received it, with no new damage
- Include the charger, all accessories and the original packaging if possible
- Remove your accounts, passwords and personal data and sign out of any cloud services or device locks before returning it
- Include your order number
How to return an item
- Contact us through our Contact Us page with your order number and the reason for the return.
- We will confirm your return and send you the return address.
- Pack the device securely and ship it with a tracked service. Keep your tracking number until the refund is confirmed.
Refunds
Once we receive and check the device, we will refund the price you paid to your original payment method within 7 working days. Your bank may need extra time to show the refund.
Return shipping is paid by the customer unless the device is faulty, not as described, or we sent the wrong item. In those cases we will cover the cost.
Items we cannot accept
- Devices damaged after delivery, including liquid or physical damage
- Devices with removed parts, broken seals or tampering
- Returns after 14 days, unless covered by our warranty
Wrong or damaged on arrival
If your order arrives damaged or is not what you ordered, tell us within 48 hours of delivery with photos of the device and packaging. We will arrange a replacement or refund.
Faults after your return window
If a fault appears after 14 days, please see our warranty page.