Privacy policy
Last updated: October 2026
This Privacy Policy explains how SSTeche and its refurbished-laptop brand ITXchange ("we", "us") collect, use and protect your personal information when you visit our website, contact us or buy from us.
Information we collect
- Details you give us: name, email address, phone number, company name, delivery and billing address, and the messages or enquiry details you send us
- Order information: the products you buy, order history and delivery details. Payments are handled by our payment providers, and we do not store your full card number
- Technical information: device and browser type, IP address, pages visited and the website you came from, collected through cookies and similar tools
How we use your information
- To process and deliver orders, handle returns and warranty claims, and provide customer support
- To reply to quotes and enquiries about our IT asset services
- To send order updates, and marketing emails where you have agreed to receive them
- To prevent fraud, keep our website secure and meet legal requirements
- To understand how our website is used and improve it
Who we share it with
We do not sell your personal information. We share it only with trusted providers who help us run our business, such as our website platform (Shopify), payment processors, delivery companies, email and analytics tools. They may use your information only to provide their services to us. We may also share information if the law requires it.
International transfers
We are based in India and sell worldwide, so your information may be processed in other countries, including those where our providers operate. We take reasonable steps to protect it wherever it is handled.
Cookies
We use cookies to keep the site working, remember your cart and understand how visitors use our pages. You can control cookies through your browser settings. Blocking some cookies may stop parts of the site working properly.
How long we keep it
We keep your information only for as long as needed for the purposes above, including to meet tax, accounting and legal obligations.
Your choices and rights
You can ask us to see, correct or delete the personal information we hold about you, or to stop sending you marketing emails at any time using the unsubscribe link or by contacting us. Depending on where you live, you may have further rights under local privacy laws, and we will respect them.
Security
We use reasonable technical and organisational measures to protect your information. No online service can be completely secure, so please take care when sharing information online.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
For any privacy questions or requests, please use our Contact Us page.